Do yourself and your family a favor and stay away from this company!!! After renting from this company for eight years, I cannot recommend them to anyone. Our move-out experience was the culmination of years of poor communication, unprofessional interactions, and what we believe to be unfair business practices. We paid our rent on time every month, had professional cleaners in our home every two weeks, maintained the property, and were respectful neighbors. We treated the house as if it were our own. The problem came during the move-out inspection. When we moved into the home in 2018, we rented it sight unseen. Upon arrival, we found the property in far worse condition than expected. Thankfully, we thoroughly documented every issue on the official move-in inspection, including unpainted drywall repairs throughout the house, worn and stained carpets, damaged cabinets, missing light bulbs, broken fixtures, missing door stops, and other pre-existing deficiencies. Despite having all of this documented, we were later charged for many of those exact same items when we moved out. We were billed for painting over spackled walls that existed before we moved in, replacing light bulbs and fixtures that were already missing or broken, removing a satellite dish that was already attached to the house and never used by us, and even carpet cleaning when the carpets themselves were stained when we took possession. The most frustrating part is that these weren't subjective disagreements—they were documented on the company's own move-in inspection paperwork. Yet those records appeared to be ignored when it came time to determine what we owed. After eight years as reliable tenants, that was incredibly disappointing. Attempts to discuss these issues with management were equally frustrating. Rather than taking the time to review the documentation or address our concerns, we have not been able to speak to anyone and was told it had to be in writing…which we did but no reply. A company that values its customers should be willing to review the evidence before charging former tenants for pre-existing conditions. Not only the office manager Christie Pettiti (a completely horrific person to deal with who has NO communication skills) but even the Broker himself Michael Smith has not acknowledged or replied to my email asking for help understanding why the charges are happening even though ALL was documented on the move-in form. Based on our experience, I cannot recommend this company to anyone. If a tenant who lived in a home for eight years, paid rent on time every month, maintained the property, and carefully documented the condition at move-in can still end up disputing charges for pre-existing issues, it raises serious concerns about the fairness of their move-out process. Now I am pursuing this in small claims court because renters have rights and good businesses shouldn’t treat people the way that these people do. There are plenty of property management companies that value long-term tenants and conduct move-out inspections fairly. Unfortunately, this was not our experience. We left feeling that our documentation, our loyalty, and the care we took of the home meant very little. I would strongly encourage anyone considering renting through this company to look elsewhere. Don't just believe me….read the other Google reviews and you will see that the office manager is mentioned multiple times as having no social skills and being completely unprofessional by doing things like hanging up on renters, keeping security deposits, and not making repairs within a reasonable timeframe. One time I asked her why she was yelling at a customer and she quickly told me that I was NOT her customer. That’s right Christie…now I’m not and I couldn’t be happier. Stay away from these people!!!

Timmy buffett_